Shipping and Returns

Shipping

TOQi currently ships all products globally with orders being shipped out either from Canada or USA. Some TOQi products require purchasers to be of adult legal purchasing (age of majority) in your state or province of residence provided. Those products will require age verification during viewing/browsing and purchasing of these products.

We offer free shipping for orders over $25 USD / $30 CAD and typically deliver items in stock within 5 business days of ordering to Canada and the USA. However, shipping times can vary depending on the volume of orders. Customers in Canada and the USA can also select express 2 day shipping for $25 USD / $25 CAD to get their order delivered sooner. Orders under $25 will have shipping charges applied. International orders are subject to a $20 shipping fee and may take longer to deliver. 

TOQi does not provide delivery services itself and relies on courier partners and fulfilment centres for processing.

Returns

If at any time within 30 days of receiving your order and you are not 100% satisfied you may return your TOQi products to us for a refund. No questions asked. Shipping charges may apply. When returning your TOQi products please reach out to us at support@mytoqi.com with your order number and order details and we will be happy to help you with this.

Contact

Our staff will be happy to answer any further questions you may have about shipping and returns, please contact us a support@mytoqi.com.